SHIPPING AND DELIVERIES FOR AUSTRALIA WIDE ORDERS:
For orders under $150, Gourmet World Foods uses Australia Post and Aramex delivery services. The minimum shipping cost for a standard delivery service is $8.95. The average shipping cost for a Large Parcel Box is $18.50. The exact cost depends on the order destination as well as its weight and volume. The shipping cost is automatically calculated at checkout and the different costs per service options are also shown at checkout to be selected before payment (Standard or Express Service).
For orders over $150, shipping is free throughout Australia.
About Australia wide Deliveries:
-All our products are shipped from our facilities in NSW, Australia. We use a range of carriers, depending on your location and date of order (mainly Australia Post and Aramex).
-Australia Post and Aramex make one attempt to deliver the parcel. If you are not at home and the delivery attempt is unsuccessful, then you can pick up the parcel from a collection point (your nearest Post office or Aramex local designated collection point). 

FREE LOCAL DELIVERIES:
Gourmet World offers Free Local Deliveries: We consider local deliveries all locations based within a radius of 10Km from our facilities in Rockdale, NSW. A minimum order of $30 is required to get a FREE Local Delivery.
You will see the Free Local Delivery option automatically at checkout. If you can't see this option, then your location is out of Gourmet World local delivery area.
For any further questions on shipping, please contact us at gourmetworld@icloud.com.

INTERNATIONAL SHIPPING AND DELIVERIES:
Apart from Australia, we only ship orders to New Zealand and the United States. International shipping cost is automatically calculated at checkout and it depends on weight, volume and destination. 
For any further questions on shipping, please contact us at gourmetworld@icloud.com.

CLICK HERE TO VIEW MORE DETAILS AND FAQ ABOUT GOURMET WORLD SHIPPING AND DELIVERY TERMS.

1. ABOUT GOURMET WORLD RANGE OF CHEESE:
All cheeses offered on Gourmet World are the hard type of Cheese. They are all firm and travel well, as they can be left unrefrigerated. Temperature control of hard cheese is not needed for safety reasons, but to maintain the organoleptic quality of cheese. Hard cheeses can be unrefrigerated because they have a low moisture content and develop acidity during maturation. They are best aged and stored between 7 and 11 C degrees. However, it's better to store them in the refrigerator for longer preservation, within the produce drawer, which is usually slightly warmer than the rest of the fridge.
Some of the Hard Cheese you will find on Gourmet World are Parmigiano Reggiano, Grada Padano, aged Gouda, aged Cheddar, Pecorino Romano, Emmental or cured Manchego cheese.
 
2. AUSTRALIA WIDE SHIPPING METHOD FOR HARD CHEESE:
Gourmet World delivers Hard Cheese Australia wide from our place in Rockdale NSW 2216. We do not send cheese internationally.
With the aim of preserving hard cheese quality and longevity, we use only Australia Post Express Service by default to deliver all orders containing cheese.
AP Express Service provides "Next Day Deliveries" on a large number of territories throughout Australia as well as Saturday Deliveries on some metropolitan areas. Click here to learn more about AP Express Service average delivery times per region.
If your order contains both gourmet groceries and hard cheese, the only shipping service available is the Express Service and the total postage will be based on the total order volume, weight and destination.
For orders over $150 containing cheese, we offer a flat EXPRESS shipping rate of A$14.
If you would like your order delivered with the Standard Service, just remove the Cheese products from your shopping cart and proceed to checkout with the rest of non-perishable gourmet products.

3. PACKING OF HARD CHEESE DURING TRANSPORT:
We use specific packing materials to ensure that the hard cheese will be well protected during transport and will arrive in great shape. We also use insulation materials to keep the cold chain as long as possible.
We recommend unpack, check and refrigerate your cheese order immediately upon arrival.
Unattended orders for long periods containing perishable products such as our hard cheese are the responsibility of the customer for any damages. Please note, we cannot provide refunds or replacements in any case of heat damage.

4. LOCAL DELIVERY ORDERS CONTAINING HARD CHEESE:
Gourmet World's general terms and conditions for local delivery orders apply also for orders containing hard cheese.
We provide our local delivery service FREE and there are no surcharges for orders containing hard cheese items.
Our local orders are delivered Free as authority to leave and we are not liable for any loss or damage to the parcel. Click here to learn more about our Local Delivery program.
We offer same day free delivery for orders placed using our Gourmet World App. Download the app here.

If you have any questions about our shipping terms for Cheese orders, contact us anytime at connect@gourmetworld.com.au or give us a call at 02 8006 26 72 during business hours.

Returns and Refunds
We are committed to ensuring that our customers are completely satisfied with the quality of our products. We will provide a return/refund policy for any damaged items. Any claims of a damaged item must be placed within 14 days of the order being received. Once we have received a claim, the item can be returned to us within 30 days of purchase. We will replace or refund the cost of any product(s) if:
-The products are received in a damaged or broken state,
-The product is out of date
In case you have received a damaged or out of date item, you will be requested to send some photos for prior revision. Once your photos have been reviewed and we have stated that the items are damaged or out of date, we will accept a return and the shipping return cost will be at Gourmet World expense. Alternatively, at our sole discretion, we can directly refund the purchased items.
You can contact us at gourmetworld@icloud.com or call us at
(+61) 2 7908 3076 at any stage to get further information about the return or refund process.

Change of mind and Exchanges: 100% Money Back guarantee
In case you change your mind and want to return the item after delivery, please, contact us at gourmetworld@icloud.com within 48 hours explaining the reasons why you are not satisfied with our products and we will refund your purchase.
Once we have accepted the return and refund, in order to proceed with the refund, the products must be sent back to our facilities in NSW in the same condition that they were received.
If you do wish to exchange an item, we can send you another item once we have received the original item back at our warehouse in its original unopened condition.
Please note that any additional costs, such as shipping return cost, for a change of mind return or a product exchange, will be at the customer's expense.

Refunds
If a refund has been approved, you’ll be notified by e-mail and automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card entity to process and post the refund.