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Shipping and Delivery Terms

1. SHIPPING TERMS FOR AUSTRALIA WIDE ORDERS:

Gourmet World Foods uses Australia Post, Couriers Please or Aramex delivery services. The minimum shipping cost for a standard delivery service is $10.60. The minimum shipping cost for a Large Parcel Box is $20.05. The exact cost depends on the order destination as well as its weight and volume. The shipping cost is automatically calculated at checkout and the different costs per service options are also shown at checkout to be selected before payment (Standard or Express Service).

About Australia wide Deliveries:

All our products are shipped from our facilities in NSW, Australia.

  • We use a range of carriers, depending on your location and date of order (mainly Australia Post, Couriers Please and Aramex).
  • Australia Post Delivery Attempts: Australia Post will make a single attempt to deliver your parcel. In the event that you are not available to receive it, and the delivery attempt is unsuccessful, your parcel will be transported to your local Post Office. Please note, the specific Post Office location where your parcel can be collected will be detailed in the tracking history available online.
  • Aramex and Couriers Please - Authority to Leave: Aramex and Couriers Please are authorised to leave parcels at your premises in the event that no one is available to receive them at the time of delivery. Our couriers will endeavor to leave your parcel in a secure and discreet location (such as a lobby, veranda, or beside the main entrance) to ensure privacy and security. The location chosen will be out of sight to ensure the safety of your item. In the rare circumstance where a secure location cannot be identified, your parcel will be taken to the nearest depot or collection point. You will then be responsible for collecting the parcel from this location.

Disclaimer for Deliveries with Authority to Leave:

Gourmet World Foods cannot be held responsible for any loss or damage that might occur as a result of theft or other incidents after the parcel has been left at your premises. We assure you that Gourmet World Foods exercises the utmost care and discretion in selecting reliable courier services. However, the security of parcels left unattended is a responsibility that falls outside our purview. We encourage customers to consider the security of their delivery location when placing orders.

      Estimated Delivery Times Australia wide:

      Depending on the selected service at checkout (Standard or Express), the Estimated Delivery Times would be as follows:

      -Standard Service: From 2 to 8 Business Days, depending on destination.

      -Express Service: From 1 to 4 Business Days, depending on destination.

      Gourmet World always provide customers with a tracking number and tracking link sent by e-mail as soon as the order is ready to send. Thus, the order status and Estimated Time of Arrival can be followed at any stage in real time.

      For any further questions on deliveries, please contact us at connect@gourmetworld.com.au.

      2. SHIPPING TERMS FOR CHEESE ORDERS (PERISHABLE PRODUCT):

      Gourmet World delivers Hard Cheese Australia wide from our place in Rockdale NSW 2216. We do not send cheese internationally.

      With the aim of preserving hard cheese quality and longevity, we recommend opting for our Express Service delivery option at checkout.

      3. INTERNATIONAL SHIPPING AND DELIVERIES:

      • Apart from Australia, we only ship orders to New Zealand and the United States.
      • International shipping cost is automatically calculated at checkout and it depends on weight, volume and destination.
      • We may use several carriers, at our sole discretion, to ship international orders.
      • Import duties, taxes, and customs charges are not included in the item price or shipping cost.

        These charges are the buyer's responsibility.

        Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

      4. OPTIONAL EXTRA SHIPPING PROTECTION:

      For enhanced security and benefits, consider opting for our Extra Shipping Protection Service at checkout. Discover more about the extensive coverage and advantages in the corresponding section of our General Return and Refund Policy here.

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