Returns and Refunds
We are committed to ensuring that our customers are completely satisfied with the quality of our products. We will provide a return/refund policy for any damaged items. Any claims of a damaged item must be placed within 14 days of the order being received. Once we have received a claim, the item can be returned to us within 30 days of purchase.
We will replace or refund the cost of any product(s) if:
-The products are received in a damaged or broken state,
-The product is out of date
In case you have received a damaged or out of date item, you will be requested to send some photos for prior revision.
Once your photos have been reviewed and we have stated that the items are damaged or out of date, we will accept a return and the shipping return cost will be at Gourmet World expense. Alternatively, at our sole discretion, we can directly refund the purchased items.
You can contact us at firstname.lastname@example.org or call us at
(+61) 2 7908 3076 at any stage to get further information about the return or refund process.
Change of mind and Exchanges: 100% Money Back guarantee
In case you change your mind and want to return the item after delivery, please, contact us at email@example.com within 48 hours explaining the reasons why you are not satisfied with our products and we will refund your purchase.
Once we have accepted the return and refund, in order to proceed with the refund, the products must be sent back to our facilities in NSW in the same condition that they were received.
If you do wish to exchange an item, we can send you another item once we have received the original item back at our warehouse in its original unopened condition.
Please note that any additional costs, such as shipping return cost, for a change of mind return or a product exchange, will be at the customer's expense.
If a refund has been approved, you’ll be notified by e-mail and automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card entity to process and post the refund.